{"id":1091,"date":"2024-05-27T04:20:49","date_gmt":"2024-05-26T20:20:49","guid":{"rendered":"https:\/\/dpalawan.com\/travelandtours\/?page_id=1091"},"modified":"2026-01-03T06:57:34","modified_gmt":"2026-01-02T22:57:34","slug":"pay","status":"publish","type":"page","link":"https:\/\/dpalawan.com\/travelandtours\/pay\/","title":{"rendered":"Payment Guidelines"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.27.2&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#000000 0%|rgba(0,0,0,0.6) 0%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;#000000&#8243; background_color_gradient_end=&#8221;rgba(0,0,0,0.6)&#8221; background_image=&#8221;https:\/\/dpalawan.com\/travelandtours\/wp-content\/uploads\/2024\/10\/DPalawanTravelAndTours.jpg&#8221; custom_margin=&#8221;||||false&#8221; custom_padding=&#8221;3vw||3vw||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.2&#8243; max_width=&#8221;100%&#8221; use_custom_width=&#8221;on&#8221; custom_width_px=&#8221;700px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Playfair Display|700|||||||&#8221; header_font_size=&#8221;48px&#8221; header_line_height=&#8221;1.5em&#8221; header_3_font=&#8221;Rubik|500||on|||||&#8221; header_3_text_color=&#8221;#098cf2&#8243; header_3_font_size=&#8221;14px&#8221; header_3_letter_spacing=&#8221;2px&#8221; header_3_line_height=&#8221;2em&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; header_font_size_tablet=&#8221;38px&#8221; header_font_size_phone=&#8221;28px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; text_text_shadow_style=&#8221;preset3&#8243; text_text_shadow_horizontal_length=&#8221;2em&#8221; text_text_shadow_vertical_length=&#8221;2em&#8221; text_text_shadow_blur_strength=&#8221;2em&#8221; header_text_shadow_style=&#8221;preset3&#8243; header_text_shadow_horizontal_length=&#8221;2em&#8221; header_text_shadow_vertical_length=&#8221;2em&#8221; header_text_shadow_blur_strength=&#8221;2em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Before making any payment, please read this page carefully!<\/h3>\n<h1>Payment Guidelines<\/h1>\n<h2>Payment Modes \u2022 Associated Fees \u2022 Refunds<\/h2>\n<p style=\"text-align: justify;\">\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjYyOSJ9fQ==@&#8221; button_text=&#8221;Refund Policy&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;12px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ef3b24&#8243; button_letter_spacing=&#8221;2px&#8221; button_font=&#8221;Rubik|||on|||||&#8221; custom_padding=&#8221;16px|32px|16px|32px|false|false&#8221; global_module=&#8221;1257&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_module=&#8221;1252&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>These <strong>Payment Guidelines<\/strong> are intended to help ensure a smooth and stress-free booking experience by explaining the <strong>accepted payment methods<\/strong>, <strong>possible fees<\/strong>, and <strong>important operational, posting, and refund-related considerations<\/strong> when booking tours, transfers, rentals, and travel services through <strong>D\u2019Palawan Travel and Tours<\/strong> (the \u201cAgency\u201d).<\/p>\n<p>Palawan travel operates under real-world, on-ground conditions. Tours, boat operations, vehicle dispatch, permits, crews, meals, and equipment preparation are delivered primarily by <strong>independent local suppliers<\/strong> such as boat operators, drivers, guides, tour operators, and rental owners. As a practical and operational reality, most suppliers require <strong>cash or cash-equivalent settlement<\/strong> to mobilize resources, prepare equipment, secure permits, assign crews, and cover essential costs such as fuel, port and terminal fees, food provisions, and logistics.<\/p>\n<p>Because of these realities, <strong>cash payment remains our required and preferred payment method<\/strong>. It is the simplest, fastest, and most reliable way to confirm bookings, reduce processing delays, and coordinate services efficiently. When possible, especially for time-sensitive arrangements or limited slots, we strongly encourage guests to settle in cash.<\/p>\n<p>At the same time, we recognize that some guests may not yet be in Palawan, may be arranging payments remotely, or may need to secure their booking in advance. For this reason, <strong>digital and electronic payment methods<\/strong> are offered strictly <strong>as a convenience option<\/strong>. These methods may involve third-party processing, platform or bank charges, currency conversions, posting delays, withdrawal or encashment requirements, and intermediary deductions before supplier settlement can occur.<\/p>\n<p><strong>Important:<\/strong> Sending any payment, deposit, or reservation amount shall be construed as confirmation that you have read, understood, and agreed to these <strong><a href=\"https:\/\/dpalawan.com\/travelandtours\/pay\/\">Payment Guidelines<\/a><\/strong> together with our <strong><a href=\"https:\/\/dpalawan.com\/travelandtours\/refund-policy\/\">Refund Policy<\/a><\/strong>, <strong><a href=\"https:\/\/dpalawan.com\/travelandtours\/terms-of-service\/\">Terms of Service<\/a><\/strong>, <strong><a href=\"https:\/\/dpalawan.com\/travelandtours\/terms-of-use\/\">Terms of Use<\/a><\/strong>, <strong><a href=\"https:\/\/dpalawan.com\/travelandtours\/disclaimer\/\">Disclaimer<\/a><\/strong>, and <strong><a href=\"https:\/\/dpalawan.com\/travelandtours\/disclosure\/\">Disclosure<\/a><\/strong>.<\/p>\n<p>Clients are strongly advised to read this page together with the <strong>Payment Rules (Applies to All Payment Methods)<\/strong> section appearing below, which governs booking confirmation, verification, applicable fees, proof of payment requirements, exchange-rate handling, fraud prevention, and dispute or chargeback procedures.<\/p>\n<p><strong>Important Operational Reminder:<\/strong> Before sending any <strong>digital or electronic payment<\/strong> (including GCash, PayPal, bank transfer, QR payments, or money remittance), clients must <strong>contact us first<\/strong> to confirm the following:<\/p>\n<ul>\n<li>The exact payable amount for the selected tour, package, or service, taking into account possible platform or bank deductions;<\/li>\n<li>The availability, suitability, and validity of the chosen payment channel;<\/li>\n<li>The expected posting and verification timeline relevant to the service date.<\/li>\n<\/ul>\n<p>Payments sent without prior confirmation may result in underpayment, misapplied funds, or delayed posting. While the Agency will always make reasonable efforts to assist, slot availability and service coordination cannot be guaranteed until the correct amount is received and verified in accordance with the Payment Rules.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/dpalawan.com\/travelandtours\/wp-content\/uploads\/2024\/12\/Cash-Payment.png&#8221; title_text=&#8221;Cash-Payment&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><em>WALK-IN:<\/em><\/p>\n<ul>\n<li><strong><em>#3 San Vicente Public Market, Poblacion, San Vicente, Palawan<\/em><\/strong><\/li>\n<\/ul>\n<p><em>Landmarks:<\/em><\/p>\n<ul>\n<li><em><span style=\"font-size: 14px;\">Phoenix Gasoline Station &#8211; Poblacion<\/span><\/em><\/li>\n<li><em>Van Terminal<\/em><\/li>\n<li><em>Public Market<\/em><\/li>\n<li><em>SanVicente Realty Office<\/em><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Cash Payment (REQUIRED)<\/h2>\n<p>As mentioned, <strong>cash is our required and preferred payment method.<\/strong> It is the simplest, fastest, and most reliable way to confirm bookings and coordinate services.<\/p>\n<p>Most local Suppliers\/Providers require <strong>cash settlement<\/strong> to cover operational expenses such as fuel, crew wages, port and terminal fees, permits, food, and equipment preparation.<\/p>\n<p>Paying in cash helps ensure that:<\/p>\n<ul>\n<li>The full amount you pay goes directly to your booking;<\/li>\n<li>No platform, processing, or withdrawal fees are deducted;<\/li>\n<li>Booking confirmation is faster;<\/li>\n<li>There is less risk of delays affecting limited or time-sensitive tour slots.<\/li>\n<\/ul>\n<p><strong>Best practice:<\/strong> If you are already in Palawan, cash payment is almost always the most efficient and dependable option.<\/p>\n<h4>Helpful Tips<\/h4>\n<ul>\n<li>Prepare small bills when possible for smoother settlement.<\/li>\n<li>Confirm the total amount before handing over cash.<\/li>\n<li>Ask for a booking confirmation or acknowledgment after payment.<\/li>\n<\/ul>\n<p>Cash Payment (Preferred &amp; Operationally Required by Most Suppliers). <span style=\"font-size: 14px;\">While the Agency may accept electronic payments as a convenience, many third-party suppliers require cash settlement, which is why cash remains the most reliable method.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Digital \/ Electronic Payments (Convenience Option Only)<\/h2>\n<p>For client convenience, the Agency may accept <strong>digital or electronic payment methods<\/strong> as an alternative to cash. These include <span style=\"font-size: 14px;\">GCash, <\/span><span style=\"font-size: 14px;\">PayPal (PHP only), <\/span><span style=\"font-size: 14px;\">Bank Transfer (International &amp; Local), <\/span><span style=\"font-size: 14px;\">Money Remittance Services.<\/span><\/p>\n<p>Because most Suppliers\/Providers still require cash, electronic payments may need to be <strong>withdrawn, converted, transferred, or encashed<\/strong> before supplier settlement can occur.<\/p>\n<p>By choosing a digital payment method, the Client agrees that:<\/p>\n<ul>\n<li><strong>All platform fees, bank charges, remittance fees, and deductions are shouldered by the Client<\/strong>;<\/li>\n<li>These fees are charged by third parties and not controlled by the Agency;<\/li>\n<li>Fees are <strong>not part of the tour or service price<\/strong>;<\/li>\n<li><strong>All third-party fees are non-refundable<\/strong>.<\/li>\n<\/ul>\n<p><strong>IMPORTANT:<\/strong><\/p>\n<p>The amount that must be received by the Agency must be <strong>equal to or greater than the agreed service price<\/strong>. Any shortfall due to fees must be settled by the Client.<\/p>\n<p>Payment Confirmation Requirement<\/p>\n<p>Clients are required to contact [Agency Name] prior to making any payment through electronic channels. Confirmation must be obtained for:<\/p>\n<ol>\n<li>The exact amount due for the selected package, tour, or service; and<\/li>\n<li>The availability and validity of the chosen payment channel.<\/li>\n<\/ol>\n<p>No payment should be sent until both items have been verified with our office. Payments made without prior confirmation may not be recognized, and the agency shall not be held liable for any delays, misapplied funds, or transaction errors resulting from unverified transfers.<\/p>\n<p>&nbsp;<\/p>\n<h4>Helpful Tips<\/h4>\n<ul>\n<li>Always factor in fees before sending payment.<\/li>\n<li>Send proof of payment immediately.<\/li>\n<li>Do not assume confirmation until payment is posted.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/dpalawan.com\/travelandtours\/wp-content\/uploads\/2025\/12\/palawan-gcash2.png&#8221; title_text=&#8221;palawan-gcash2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExMzgifX0=@&#8221; button_text=&#8221;Pay Now&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;12px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ef3b24&#8243; button_letter_spacing=&#8221;2px&#8221; button_font=&#8221;Rubik|||on|||||&#8221; custom_padding=&#8221;16px|32px|16px|32px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>GCash Payment<\/h2>\n<p>GCash may be accepted as a convenience option depending on service type, timing, and supplier requirements.<\/p>\n<p><strong>Standard platform fee:<\/strong> \u20b115 per transaction (or as imposed by GCash).<\/p>\n<p>By paying via GCash, you acknowledge that:<\/p>\n<ul>\n<li>GCash fees are charged by the platform;<\/li>\n<li>All fees are shouldered by the Client;<\/li>\n<li>Fees are not included in the booking price;<\/li>\n<li><strong>GCash fees are non-refundable<\/strong>.<\/li>\n<\/ul>\n<h4>Helpful Tips<\/h4>\n<ul>\n<li>Ensure sufficient balance to cover fees.<\/li>\n<li>Send a screenshot immediately after payment.<\/li>\n<li>Wait for confirmation before assuming booking is final.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/dpalawan.com\/travelandtours\/wp-content\/uploads\/2025\/12\/palawan-paypal2.png&#8221; title_text=&#8221;palawan-paypal2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExNDQifX0=@&#8221; button_text=&#8221;Pay Now&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;12px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ef3b24&#8243; button_letter_spacing=&#8221;2px&#8221; button_font=&#8221;Rubik|||on|||||&#8221; custom_padding=&#8221;16px|32px|16px|32px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>PayPal Payment (Philippine Peso &ndash; PHP Only)<\/h2>\n<p>PayPal payments are accepted <strong>in PHP only<\/strong>. Foreign currency payments may be converted or declined.<\/p>\n<p><strong>Approximate PayPal Fees:<\/strong><\/p>\n<ul>\n<li>PH-issued cards: ~2.9% + \u20b115<\/li>\n<li>International cards: ~4.4% + \u20b115<\/li>\n<li>Withdrawal below \u20b17,000: \u20b150<\/li>\n<\/ul>\n<p><strong>All PayPal-related fees are non-refundable.<\/strong><\/p>\n<h4>Helpful Tips<\/h4>\n<ul>\n<li>Check PayPal fees before sending payment.<\/li>\n<li>Send payment in PHP only.<\/li>\n<li>Allow time for withdrawal and posting.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/dpalawan.com\/travelandtours\/wp-content\/uploads\/2025\/12\/palawan-gotyme2.png&#8221; title_text=&#8221;palawan-gotyme2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyMTEifX0=@&#8221; button_text=&#8221;Pay Now&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;12px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ef3b24&#8243; button_letter_spacing=&#8221;2px&#8221; button_font=&#8221;Rubik|||on|||||&#8221; custom_padding=&#8221;16px|32px|16px|32px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>QR Code \u2013 GoTyme via InstaPay<\/h2>\n<h3><em><strong>(Local Bank to Bank Transfer)<\/strong><\/em><\/h3>\n<p>QR payments via InstaPay are accepted as a convenience option for local transfers.<\/p>\n<ul>\n<li>Payment must post successfully;<\/li>\n<li>Reservations remain provisional until posted;<\/li>\n<li>Delayed or floating payments may be cancelled;<\/li>\n<li>Fees are paid by the Client;<\/li>\n<li>Fees are non-refundable.<\/li>\n<\/ul>\n<h4>Helpful Tips<\/h4>\n<ul>\n<li>Ensure strong internet connection when paying.<\/li>\n<li>Send screenshot immediately.<\/li>\n<li>Confirm posting before tour day.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/dpalawan.com\/travelandtours\/wp-content\/uploads\/2025\/12\/palawan-money-remittance2.png&#8221; title_text=&#8221;palawan-money remittance2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEyNzUifX0=@&#8221; button_text=&#8221;Request for Details&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;12px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ef3b24&#8243; button_letter_spacing=&#8221;2px&#8221; button_font=&#8221;Rubik|||on|||||&#8221; custom_padding=&#8221;16px|32px|16px|32px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Money Remittance (Wise, Remitly, Revolut, Cebuana, Palawan Express)<\/h2>\n<p>Money remittance services are treated as <strong>electronic payments<\/strong> and are accepted <strong>only on a limited, case-by-case basis<\/strong>.<\/p>\n<p>These methods often involve <strong>manual claiming and posting delays<\/strong>, which may affect time-sensitive bookings.<\/p>\n<ul>\n<li>Posting depends on remittance center schedules;<\/li>\n<li>All remittance fees are paid by the Client;<\/li>\n<li>Reservations remain provisional until funds are claimed and verified;<\/li>\n<li>Payment must be posted before service starts;<\/li>\n<li>Remittance fees are non-refundable.<\/li>\n<\/ul>\n<h4>Helpful Tips<\/h4>\n<ul>\n<li>Use remittance only for advance bookings.<\/li>\n<li>Double-check sender name and reference number.<\/li>\n<li>Expect longer verification time.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/dpalawan.com\/travelandtours\/wp-content\/uploads\/2025\/12\/palawan-bank-transfer2.png&#8221; title_text=&#8221;palawan-bank transfer2&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjExNDAifX0=@&#8221; button_text=&#8221;Request for Details&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;12px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ef3b24&#8243; button_letter_spacing=&#8221;2px&#8221; button_font=&#8221;Rubik|||on|||||&#8221; custom_padding=&#8221;16px|32px|16px|32px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>International &amp; Local Bank\/Fund Transfer (PHP Only)<\/h2>\n<p>Bank transfers may take from same-day (local) up to several business days (international).<\/p>\n<ul>\n<li>All transfers must be in PHP;<\/li>\n<li>All bank and intermediary fees are paid by the Client;<\/li>\n<li>Slots are provisional until payment posts;<\/li>\n<li>Payment must post before service starts;<\/li>\n<li>Unposted payments may be cancelled;<\/li>\n<li>Bank fees are non-refundable.<\/li>\n<\/ul>\n<h4>Helpful Tips<\/h4>\n<ul>\n<li>Initiate transfers well in advance.<\/li>\n<li>Confirm cut-off times with your bank.<\/li>\n<li>Do not rely on proof alone.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Provisional Reservation &amp; Payment Posting<\/h2>\n<p>Payment may provisionally reserve a slot; however, booking confirmation occurs only after payment is successfully posted and verified. Payments must clear before service starts. If payment does not post on time, the Agency and\/or the supplier may cancel or terminate the reservation. If payment does not post on time, the Agency and\/or Supplier may cancel or terminate service.<\/p>\n<p>Pointers:<\/p>\n<ul>\n<li>Payment provisionally reserves a slot;<\/li>\n<li>Booking is confirmed only after payment posts;<\/li>\n<li>Payment must clear before service starts.<\/li>\n<\/ul>\n<h2>Proof of Payment &amp; Verification<\/h2>\n<p>Please send clear proof of payment showing the payer name, date and time of transaction, amount sent, reference or transaction number, and payment platform used. Verification time varies depending on platform, bank, remittance schedules, and system availability.<\/p>\n<p>Please send proof showing:<\/p>\n<ul>\n<li>Payer name<\/li>\n<li>Date and time<\/li>\n<li>Amount<\/li>\n<li>Reference number<\/li>\n<li>Payment platform<\/li>\n<\/ul>\n<p>Verification time varies depending on platform and banking conditions.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2><em><strong>Refund &amp; Cancellation Policy &ndash; Quick Guide<\/strong><\/em><\/h2>\n<p><em> This section is a brief reference only. For the full, complete, and controlling version of all refund and cancellation rules, please refer to our official <strong><a href=\"https:\/\/dpalawan.com\/travelandtours\/refund-policy\/\">Refund Policy<\/a><\/strong>. <\/em><\/p>\n<p>Refund eligibility varies based on <strong>timing<\/strong>, <strong>group size<\/strong>, and <strong>supplier rules<\/strong>, as well as whether services have already been prepared or suppliers have mobilized. Many tours, transfers, and rentals require advance arrangements such as boats, vehicles, crews, permits, and logistics; once these preparations begin, refunds may be limited or no longer available.<\/p>\n<p>This guidance applies to all tours, transfers, rentals, and travel services coordinated by <strong>D&rsquo;Palawan Travel and Tours<\/strong>. In case of any inconsistency, the full Refund Policy shall prevail.<\/p>\n<p><em><strong>Important:<\/strong> Sending any payment, deposit, or booking confirmation confirms that you have read, understood, and agreed to the applicable refund and cancellation rules. <\/em><\/p>\n<p>If you are uncertain or disagree with any payment requirement, timeline, or policy term, please contact us first for clarification before proceeding with payment or availing of any services.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_button button_url=&#8221;@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjYyOSJ9fQ==@&#8221; button_text=&#8221;Refund Policy&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _dynamic_attributes=&#8221;button_url&#8221; _module_preset=&#8221;default&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;12px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#ef3b24&#8243; button_letter_spacing=&#8221;2px&#8221; button_font=&#8221;Rubik|||on|||||&#8221; custom_padding=&#8221;16px|32px|16px|32px|false|false&#8221; global_module=&#8221;1257&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><em>1) Key Things You Must Know<\/em><\/h2>\n<ul>\n<li><em>Most tours and transfers require advance preparation (boats, vehicles, crews, permits).<\/em><\/li>\n<li><em>Refunds depend on <strong>timing, group size, and supplier rules<\/strong>.<\/em><\/li>\n<li><em>The Agency acts as a <strong>booking and coordination facilitator<\/strong>; services are delivered by independent suppliers.<\/em><\/li>\n<li><em>Once costs are incurred or a supplier mobilizes, refunds may no longer be possible.<\/em><\/li>\n<\/ul>\n<h2><em>2) No-Show = No Refund<\/em><\/h2>\n<ul>\n<li><em>No appearance at meeting point<\/em><\/li>\n<li><em>Late arrival beyond allowable waiting time<\/em><\/li>\n<li><em>Unreachable phone\/messages<\/em><\/li>\n<li><em>Refusal to proceed after preparation<\/em><\/li>\n<li><em>Failure to comply with ID, manifest, or check-in rules<\/em><\/li>\n<\/ul>\n<p><em><strong>All no-shows are strictly non-refundable.<\/strong><\/em><\/p>\n<h2><em>3) How to Cancel Properly<\/em><\/h2>\n<ul>\n<li><em>Cancellation must be <strong>in writing<\/strong> via official channels only:<\/em><\/li>\n<li><em>Email: <strong>dpalawantravelandtours@gmail.com<\/strong><\/em><\/li>\n<li><em>WhatsApp, Viber, WeChat, Telegram, or Facebook Messenger (official page)<\/em><\/li>\n<li><em>Message must include: <\/em>\n<ul>\n<li><em>Full name<\/em><\/li>\n<li><em>Tour\/service date<\/em><\/li>\n<li><em>Group size<\/em><\/li>\n<li><em>Clear statement that you are cancelling<\/em><\/li>\n<\/ul>\n<\/li>\n<li><em>Verbal notice, silence, or \u201cmaybe cancel\u201d is <strong>not valid<\/strong>.<\/em><\/li>\n<li><em>Cancellation is valid <strong>only after Agency acknowledgment<\/strong>.<\/em><\/li>\n<\/ul>\n<h2><em>4) Refund Rules by Group Size<\/em><\/h2>\n<h3><em>Small Groups (1\u201315 pax)<\/em><\/h3>\n<ul>\n<li><em>0\u20133 days before tour\/service: <strong>No refund<\/strong><\/em><\/li>\n<li><em>4\u20137 days before: <strong>Partial refund may apply<\/strong><\/em><\/li>\n<li><em>8+ days before: <strong>Full refund may apply<\/strong> (if no costs incurred)<\/em><\/li>\n<\/ul>\n<h3><em>Medium Groups (16\u201330 pax)<\/em><\/h3>\n<ul>\n<li><em>0\u20137 days before tour\/service: <strong>No refund<\/strong><\/em><\/li>\n<li><em>8\u201315 days before: <strong>Partial refund may apply<\/strong><\/em><\/li>\n<li><em>16+ days before: <strong>Full refund may apply<\/strong> (if no costs incurred)<\/em><\/li>\n<\/ul>\n<h3><em>Big Groups (31 pax or more)<\/em><\/h3>\n<ul>\n<li><em>0\u201314 days before tour\/service: <strong>No refund<\/strong><\/em><\/li>\n<li><em>15\u201330 days before: <strong>Partial refund may apply<\/strong><\/em><\/li>\n<li><em>31+ days before: <strong>Full refund may apply<\/strong> (if no costs incurred)<\/em><\/li>\n<\/ul>\n<p><em><strong>Note:<\/strong> \u201cMay apply\u201d does not guarantee approval. Supplier rules and incurred costs still control.<\/em><\/p>\n<h2><em>5) Once the Tour Starts<\/em><\/h2>\n<ul>\n<li><em>No refunds for skipped or unused activities<\/em><\/li>\n<li><em>No refunds for early departure or mid-trip changes<\/em><\/li>\n<li><em>Once started, services are considered fully used<\/em><\/li>\n<\/ul>\n<h2><em>6) Non-Refundable Fees (Always Excluded)<\/em><\/h2>\n<ul>\n<li><em>Bank, PayPal, GCash, remittance, and card processing fees<\/em><\/li>\n<li><em>Transfer, withdrawal, or encashment fees<\/em><\/li>\n<li><em>Currency exchange differences<\/em><\/li>\n<li><em>Supplier penalties, permits, fuel, staffing, and mobilization costs<\/em><\/li>\n<\/ul>\n<p><em><strong>Refunds are based only on the net amount actually received by the Agency.<\/strong><\/em><\/p>\n<h2><em>7) Weather, Coast Guard &amp; Government Orders<\/em><\/h2>\n<ul>\n<li><em>Weather and sea conditions may change without notice<\/em><\/li>\n<li><em>Port closures and Coast Guard orders override schedules<\/em><\/li>\n<li><em>Refunds or rescheduling depend on supplier approval<\/em><\/li>\n<\/ul>\n<h2><em>8) Refund Processing Time (If Approved)<\/em><\/h2>\n<ul>\n<li><em>Cash \/ GCash: 1\u20132 weeks<\/em><\/li>\n<li><em>PH-issued cards: 3\u20134 weeks<\/em><\/li>\n<li><em>International cards: 30\u201360 days<\/em><\/li>\n<\/ul>\n<h2><em>9) Rescheduling Is Not Cancellation<\/em><\/h2>\n<ul>\n<li><em>Requesting to reschedule does not cancel your booking<\/em><\/li>\n<li><em>If rescheduling fails and the deadline has passed, payment may be forfeited<\/em><\/li>\n<\/ul>\n<h2><em>10) Final Reminder<\/em><\/h2>\n<ul>\n<li><em>All deadlines are strictly enforced<\/em><\/li>\n<li><em>Late notice results in forfeited payment<\/em><\/li>\n<li><em>If you disagree, <strong>do not send payment and\/or avail any tours\/services<\/strong><\/em><\/li>\n<\/ul>\n<p><em><strong>D\u2019Palawan Travel and Tours<\/strong><\/em><br \/><em>Mobile: +63 963 139 0000 (Call \/ SMS \/ Viber \/ WhatsApp \/ WeChat \/ Telegram)<\/em><br \/><em>Email: dpalawantravelandtours@gmail.com<\/em><br \/><em>Office: #3 San Vicente Public Market, Poblacion, San Vicente, Palawan<\/em><\/p>\n<p><em>Updated: December 30, 2025 (Philippines)<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Before making any payment, please read this page carefully! Payment Guidelines Payment Modes \u2022 Associated Fees \u2022 Refunds These Payment Guidelines are intended to help ensure a smooth and stress-free booking experience by explaining the accepted payment methods, possible fees, and important operational, posting, and refund-related considerations when booking tours, transfers, rentals, and travel services [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1355,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","slim_seo":{"title":"Payment Guidelines - D&#039;Palawan Travel and Tours","description":"Before making any payment, please read this page carefully! 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